“for a house to be successful, the objects in it must communicate with one another, respond and balance one another.”
ANDRE PUTNAM
CUSTOMER SATISFACTION
At Fresh Look Design we believe our customers should be 100% satisfied with our products and services. It is what makes for good business and happy clients. Should you have any issues at all, please contact us at info@freshlookdesignbylori.com.
If you experienced an issue with the product you purchased, please see our returns policy if you have any questions.
Thank you for your business.
Lori
SHIPPING
Shipping is available to Alberta by weight and dimension. Oversize items are charged extra shipping. We offer shipping by Canada Post and/or Canpar. IT IS STRONGLY SUGGESTED THAT YOU PURCHASE ENOUGH SHIPPING INSURANCE TO COVER THE VALUE OF WHAT YOU HAVE SHIPPED.
Our store also allows contactless pickup in St. Albert by appointment.
RETURN POLICY
The quality of our products and the satisfaction of our customers is important to us. We perform a thorough inspection of each item prior to shipping to ensure that the item is free of damages or issues. We suggest you purchase shipping insurance on all purchases.
When your item arrives, please indicate on all courier receipts “Subject to Inspection” and inspect it carefully. Should there be an issue, please contact the courier to resolve the issues.
If a product needs to be returned to us, please contact us at info@freshlookdesignbylori.com to arrange for an authorization for the return. If authorized, the package should be shipped within 7 business days of receiving the authorization. Returns should be packaged in their original packaging with a purchase receipt and MUST be in original sellable condition. If approved, a store credit in the form of a gift card will be sent to you. ALL shipping, delivery, handling charges and stripe fees are non-refundable.
All sales are final on sales items, bedding, shower curtains, cushions, x-mas stock and gift cards.
We provide shipping within Alberta, Canada only. We also offer pickup from the UPS Store in St. Albert for $10.00 by appointment so we can ensure your package has been dropped off to them. You can contact Lori Drinkwater at (780) 419-6059 to make that appointment.
TERMS OF SERVICE
Please read these terms of service ("terms", "terms of service") carefully before using www.freshlookdesignbylori.com website (the "service") operated by Fresh Look Design ("us", 'we", "our").
Conditions of Use
We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.
Privacy Policy
Before you continue using our website we advise you to read our privacy policy [link to privacy policy] regarding our user data collection. It will help you better understand our practices.
Copyright
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Fresh Look Design and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Fresh Look Design, with copyright authorship for this compilation by Lori Drinkwater.
Communications
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
Applicable Law
By visiting this website, you agree that the laws of the province of Alberta, Canada, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between [name] and you, or its business partners and associates.
Disputes
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court Alberta, Canada and you consent to exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant [name] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
User Account
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
PERSONAL INFORMATION
PRIVACY POLICY
Fresh Look Design values the privacy of the visitors to our website. This privacy policy is effective, January 1, 2014; it summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it.
Please note that this privacy policy does not govern the collection and use of information by companies that Fresh Look Design does not control, nor by individuals not employed or managed by Fresh Look Design. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.
What we do with your personally identifiable information is to our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up-to-date on new products, services and offers.
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information means information that can be used to identify you as an individual, such as, for example:
your name, company, email address, phone number, billing address, and shipping address
your COMPANY NAME, user ID and password (if applicable)
any account-preference information you provide us